Jamila Jonny from L’Oreal on Consumer Empathy

On this episode of the One Question, One Minute Podcast,’s with our guest Jamila Jonny, Global Head of Consumer Science from L’Oréal is, offering her expert insight on cultivating organizational consumer empathy. Learn how she emphasizes the significance of actively listening to and discreetly observing consumers, extending beyond merely focusing on product categories and brands. It’s about understanding their broader daily experiences, including their homes, routines, and relationships.