Global
Consumer
Empathy

Using a Human-Centric Research Approach
for Improved Consumer Insights

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If you’re not integrating consumer empathy into your research strategy,
you’re limiting the insights you need to make the right decisions.

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Be Human

Understanding your audience, all the way down to the very core of their being, is the only way your brand will be able to give them the products they truly desire and experiences they rave about. Consumers are more than just consumers - they're humans. Make sure your research approach treats them as such.

WHY IS CONSUMER EMPATHY SO IMPORTANT?

Until you’ve spent time getting to know your consumers on a more personal level, you’re really just taking a shot in the dark, hoping what you're doing works. But that’s an easy way to not only ensure your products fail, but also turn people off to your brand entirely.

Consumers want a brand that immediately “gets” them. You need to be learning from them – not the other way around.

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For brands that are bold enough to listen to their audience,
the benefits are endless.

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Understanding consumers’
deepest thoughts, feelings,
and emotions.

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Identifying unmet
needs for better
innovation.

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Staying ahead of
competitors by
anticipating trends.

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Improving
messaging and
communication.

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Driving consumer
satisfaction and
loyalty.

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Enhancing brand
image and
perception.

TOP 5 CONSUMER EMPATHY USE CASES

Bring each consumer segment to life and build cohort empathy for Research and Development, Innovation, Sales, and Marketing stakeholders across multiple regions, nationally, and globally.
Better understand consumer behavior in a post-pandemic and economically unstable world by capturing more precise and rich consumption behavioral data about your brand and competitors.
Improve understanding of different habits and practices and how those impact your brands, competitors, and the overall category while improving communication with your target audience.
Innovation gets a lot of attention, but growth also comes from your base. Leverage passive data collection technology to better understand usage occasions and patterns to increase existing consumption and find new usage opportunities.
Inspire innovative new products and offerings by observing consumers in multiple contexts to truly understand their needs and desires, their pain points, and what brings them joy.

POWERING EMPATHY THROUGH TECHNOLOGY

APP-DRIVEN ETHNOGRAPHIC RESEARCH

You can’t always expect your consumers’ lives to align with your research schedule. QualSights' Mobile Qualitative Platform enables study participants to capture videos of whenever they are shopping for or using a product so you can live their experience firsthand. Feel what they feel, see their joys and frustrations, and then go out and make it better.

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GLOBAL VOICEOVER

Inspired by Netflix, QualSights’ innovative global voiceover technology allows researchers to run qualitative studies in any country, capturing all responses in the study participants’ native tongue. Video insights are delivered in the researcher’s language, but also include the local accents and verbal/nonverbal cues for deeper emotional understanding.

CONSUMER EMPATHY INSIGHTS

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Global Consumer Empathy: Using Research to Give Consumers What They REALLY Want

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QualSights Think Tank Recap: How Market Research Leaders Feel About Consumer Empathy

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How A Leading Baby Care Brand Managed a Sensitive Communication Strategy

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QualSights can help you take human-centric research approach and build enduring relationships with your consumers. Let us show your to Let us show you how.