Consumers may be buying products regularly. That doesn’t mean they’re using them regularly.
Protein consumers consistently claimed they used their protein powder daily.
But tracking usage passively with sensors revealed a meaningful gap between claimed behavior and real-world routines. Not because consumers didn’t value the product. But because real life disrupts even the best intentions.
This Say–Do gap uncovered a clear growth opportunity hiding inside existing users – not through acquiring more customers, but through increasing real usage frequency.
In this case study, see how the brand identified the gap and unlocked +15–20% incremental growth.
You’ll learn: