{"id":472,"date":"2023-04-07T12:23:08","date_gmt":"2023-04-07T12:23:08","guid":{"rendered":"https:\/\/www.qualsights.com\/post\/?p=472"},"modified":"2023-12-05T13:27:46","modified_gmt":"2023-12-05T13:27:46","slug":"5-best-practices-for-consumption-based-research-communities","status":"publish","type":"post","link":"https:\/\/www.qualsights.com\/post\/5-best-practices-for-consumption-based-research-communities","title":{"rendered":"5 Best Practices for Consumption-Based Research Communities"},"content":{"rendered":"\n<p style=\"font-size:18px\"><span data-contrast=\"auto\">There\u2019s an unspoken problem with the traditional participation-based market research approaches that companies use to understand consumer behavior: they rely heavily on self-selected participants. Simply put, companies need their research participants to be responsive, communicative, clear, and <\/span><a href=\"https:\/\/www.qualsights.com\/post\/4-best-practices-for-avoiding-participant-fatigue-and-failure\"><span data-contrast=\"none\">motivated to maintain participation<\/span><\/a><span data-contrast=\"auto\">. Otherwise, they won\u2019t hear from them and won\u2019t gather useful data.<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n\n\n\n<p style=\"font-size:18px\"><span data-contrast=\"auto\">The problem is that EVERYONE uses any number of products in their daily lives, not just the responsive and motivated segment of the population that traditional research approaches rely on.&nbsp;<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n\n\n\n<p style=\"font-size:18px\"><span data-contrast=\"auto\">So, how can brands gain insights into how all consumers use their products? How can companies gather data from research participants who aren\u2019t motivated, organized, and communicative?<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n\n\n\n<p style=\"font-size:18px\"><span data-contrast=\"none\">The answer lies in using technology to shed light on the \u201cblack box\u201d of usage testing. Right now, brands can leverage \u201calways-on\u201d<\/span> <span data-contrast=\"none\">smart coasters sensors to track how often, what time of day, and how much of a product a research participant uses. This level of data precision and depth can identify<\/span> <span data-contrast=\"none\">new consumption patterns, usage behaviors, and routines.<\/span> <span data-contrast=\"none\">By understanding <\/span><b><span data-contrast=\"none\">real <\/span><\/b><span data-contrast=\"none\">behavior, not just<\/span> <b><span data-contrast=\"none\">stated<\/span><\/b><span data-contrast=\"none\"> behavior, you can:&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\" style=\"font-size:18px\">\n<li>Uncover authentic consumer behaviors and pain points to guide product optimization, messaging, and pricing\/packaging decisions.<\/li>\n\n\n\n<li>Ensure you define and reach the right people (i.e. confidently segmenting heavy\/medium\/light users based on <em>actual<\/em> behavior).<\/li>\n\n\n\n<li>Spark ongoing inspiration and innovation.<\/li>\n\n\n\n<li>Identify personalization opportunities with different consumer segments.<\/li>\n\n\n\n<li>Build true consumer empathy by ensuring your audience is at the heart of every decision you make.<\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:18px\">We recently hosted a webinar with Ben Jordan, Associate Director, Global Insights Capabilities at Clorox, to discuss consumption-based research communities and automatically collecting data about participant product usage. Here\u2019s how to get started.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"color: #fe9800;\">5 Best Practices for Improving Research With Consumption-Based Communities&nbsp;&nbsp;<\/span><\/h2>\n\n\n\n<p style=\"font-size:18px\"><span data-contrast=\"auto\">CPG companies should remember these five best practices while integrating consumption-based communities into their market research.&nbsp;&nbsp;<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\" style=\"font-size:18px\">\n<li><strong>Gather live consumption data from users\u2019 homes. <\/strong>The key to unlocking authentic, meaningful insights\u2014and getting ahead of consumption trends\u2014is to look at what real people do in their natural environments. How often do consumers wash the dishes, grab a can of soda from the fridge, or reach for the air freshener? Live consumption data provides real, present-moment insights, so you\u2019re not stuck in the past looking at what people did more than a week ago (if they can even remember that far back).<\/li>\n\n\n\n<li><b><span data-contrast=\"auto\">Use technology to obtain accurate measurements of product usage. <\/span><\/b><span data-contrast=\"auto\"><span data-contrast=\"auto\">When you use technology to measure real-time product consumption, you eliminate the problems associated with relying on study participants\u2019 memory or their perceptions. Just how much shampoo does the average person dispense in a \u201cmedium-hard squeeze\u201d of the bottle? Technology gives you hard numbers about how many grams are left in the bottle after each use\u2014so you can improve your accuracy and eliminate the guesswork.<\/span><\/span><\/li>\n\n\n\n<li><b><span data-contrast=\"auto\">Assemble truly diverse user panels. <\/span><\/b><span data-contrast=\"auto\"><span data-contrast=\"auto\">Most research panels rely on active and ongoing participation, so they\u2019re limited to highly-responsive and highly-motivated people. Even then, participants may drop out as their life circumstances change. Who has time to participate in a long-term research study when they\u2019ve had a loved one fall ill? Yet capturing insights from these participants who\u2019ve had changes in their personal lives is no less important.<\/span><\/span> When you use technology to automatically gather product consumption data in the background of daily life, you won\u2019t need to worry about maintaining participant motivation. The technology does the work, so participants don\u2019t have to.<\/li>\n\n\n\n<li><b><span data-contrast=\"auto\">Pair quantitative research with qualitative insights. <\/span><\/b><span data-contrast=\"auto\"><span data-contrast=\"auto\">You can extract the outline of a story from raw numbers, but true inspiration in product development comes when you pair quantitative data with qualitative research. With tech-enabled consumption-based communities, you can reach out to participants in the moment that they\u2019re using a product to ask specific, focused questions. This kind of prompt-based response means you don\u2019t have to worry about community members remembering to participate; they\u2019ll get a notification alerting them to your question.<\/span><\/span><\/li>\n\n\n\n<li><b><span data-contrast=\"auto\">Treat research as a two-way street. <\/span><\/b><span data-contrast=\"auto\">With consumption-based communities, you\u2019re not limited to listening. Instead, you can work back and forth with your community to create new products or features and learn what users think. You can also use the data you gather to inform marketing campaigns. Why do people use a product more or less at specific times, and how can various marketing messages influence real users to change their use patterns? With consumption-based communities, you can find out.&nbsp;<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n<\/ol>\n\n\n\n<p style=\"font-size:18px\"><span data-contrast=\"none\">Interested in learning more about consumption-based communities? Check out our\u00a0webinar with GreenBook and Ben Jordan of The Clorox Company \u2013 <a href=\"https:\/\/www.qualsights.com\/post\/resource-center\/webinar-consumption-based-communities\" title=\"\">you can watch the video replay on demand here<\/a> to explore this topic further and see how it can drive incredible growth for your brand.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There\u2019s an unspoken problem with the traditional participation-based market research approaches that companies use to understand consumer behavior: they rely&#8230;<\/p>\n","protected":false},"author":1,"featured_media":477,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[4],"tags":[16],"class_list":["post-472","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-product-consumption-intelligence"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/posts\/472","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/comments?post=472"}],"version-history":[{"count":14,"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/posts\/472\/revisions"}],"predecessor-version":[{"id":1221,"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/posts\/472\/revisions\/1221"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/media\/477"}],"wp:attachment":[{"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/media?parent=472"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/categories?post=472"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/tags?post=472"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}