{"id":1030,"date":"2023-07-25T17:22:59","date_gmt":"2023-07-25T17:22:59","guid":{"rendered":"https:\/\/www.qualsights.com\/post\/?p=1030"},"modified":"2023-07-25T17:23:00","modified_gmt":"2023-07-25T17:23:00","slug":"a-virtual-look-at-the-in-store-shopping-experience","status":"publish","type":"post","link":"https:\/\/www.qualsights.com\/post\/a-virtual-look-at-the-in-store-shopping-experience","title":{"rendered":"A Virtual Look at the In-Store Shopping Experience"},"content":{"rendered":"<p><span data-contrast=\"auto\">You can make the best products in the world and still have dismal sales numbers if you make one critical mistake: not catching customers\u2019 attention at the shelf.&nbsp;<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n<p><span data-contrast=\"auto\">After all, if no one notices and then <\/span><i><span data-contrast=\"auto\">buys<\/span><\/i><span data-contrast=\"auto\"> your products, no one will use them\u2014and no one will fall in love with them or spread the word about how great they \u2013 or your brand \u2013 are.&nbsp;<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n<p><span data-contrast=\"auto\">So, how do you ensure that shoppers notice your products?<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n<p><span data-contrast=\"auto\">You study the consumer shopping experience. What products catch shoppers\u2019 eyes? What options do they weigh? What do they want to know about those various choices before they make their decision\u2014and what informs that decision?<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n<p><span data-contrast=\"auto\">Let\u2019s look at what market researchers can learn from examining the <a href=\"https:\/\/www.qualsights.com\/in-store-shopping\">consumer shopping experience<\/a> and how they can gain the information they need.&nbsp;<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n<h2><span style=\"color: #fe9800;\"><b>What Companies Can Learn From Studying the Consumer Shopping Experience<\/b>&nbsp;<\/span><\/h2>\n<p><span data-contrast=\"auto\">Companies that take the time to study how people shop can learn a tremendous amount about how consumers are making purchasing decisions. What products do shoppers look at? What do they do with those products? Do they just compare prices, or do they investigate the products themselves more carefully? Do they read the directions on the bottle? Check the feel of the product or test its function? Unscrew the cap so they can smell the fragrance? And what products do they eventually put in their carts and purchase?<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n<p><span data-contrast=\"auto\">There\u2019s also a second level of information that researchers can access by asking shoppers questions and listening to their answers. Why did they choose the products they ultimately bought? What factors went into that decision? What were they thinking and feeling as they examined various products and made their selections?&nbsp;<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n<p><span data-contrast=\"auto\">Companies that have a good grasp of the consumer shopping experience can use that information to:&nbsp;<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335551671&quot;:1975,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1975\" data-aria-level=\"1\"><span data-contrast=\"auto\">Improve their products.<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335551671&quot;:1975,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1975\" data-aria-level=\"1\"><span data-contrast=\"auto\">Change their labels to make them more informative, easier to read, or generally more helpful.<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335551671&quot;:1975,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1975\" data-aria-level=\"1\"><span data-contrast=\"auto\">Influence their products\u2019 placement on the shelf.<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335551671&quot;:1975,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1975\" data-aria-level=\"1\"><span data-contrast=\"auto\">Update their products\u2019 packaging.<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335551671&quot;:1975,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1975\" data-aria-level=\"1\"><span data-contrast=\"auto\">Inform their advertising strategy.<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">So, how can companies learn what customers are experiencing when they shop?<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n<h2><span style=\"color: #fe9800;\"><b>How to Conduct Market Research on the Consumer Shopping Experience&nbsp;<\/b>&nbsp;<\/span><\/h2>\n<p><span data-contrast=\"auto\">There are two main avenues available for studying the consumer shopping experience.&nbsp;<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n<p><span data-contrast=\"auto\">First, companies can take the traditional after-the-fact research approach: asking consumers to recall their last trip to the store, or what they usually experience when they shop. These studies may be conducted through:&nbsp;<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335551671&quot;:1975,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1975\" data-aria-level=\"1\"><span data-contrast=\"auto\">Online questionnaires and surveys.<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335551671&quot;:1975,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1975\" data-aria-level=\"1\"><span data-contrast=\"auto\">Virtual or in-person focus groups and phone calls.<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335551671&quot;:1975,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1975\" data-aria-level=\"1\"><span data-contrast=\"auto\">Intercept surveys as customers leave the store.&nbsp;<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Post-shopping research is fairly easy to conduct, especially when it\u2019s administered through an online survey or a virtual focus group. But there\u2019s a drawback: shoppers probably won\u2019t remember exactly what they thought or why they made the decisions they did, and they certainly won\u2019t recall the details of every fleeting sensation and emotion they experienced.<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n<p><span data-contrast=\"auto\">Fortunately, there\u2019s another option: in-store research. Companies may use eye-tracking devices to learn where shoppers direct their attention and how long they look at each area of the shelf. Are people studying the pricing information but only glancing at the products\u2019 labels, or vice versa? Researchers can also accompany shoppers through in-person shopalongs, observing their behavior and asking questions about their experience in real time.<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n<p><span data-contrast=\"auto\">However, technological capabilities from smartphones have presented an even better approach: virtual shopalongs. In a virtual shopalong, researchers select the parts of the store they want to understand more about and design questions and tasks for the consumer to complete on their trip. The consumer then uses an app to record video of what they\u2019re looking at and answer questions and discuss their decision process in-depth with a researcher. An added benefit is that researchers can also probe for additional information in the moment if they need more context or explanations. Virtual shopalongs provide just as much information as in-person shopalongs, but offer more flexibility for researchers and feel less intrusive for consumers.<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n<h2><span style=\"color: #fe9800;\"><b>Find Out What Your Consumers Experience at the Shelf<\/b>&nbsp;<\/span><\/h2>\n<p><span data-contrast=\"auto\">It&#8217;s critical to understand how your consumers feel when shopping in-store, and QualSights has the tools you need to find out. Our <\/span><a href=\"https:\/\/www.qualsights.com\/mobile-qualitative-platform\"><span data-contrast=\"none\">mobile qualitative insight platform<\/span><\/a><span data-contrast=\"auto\"> lets you join customers at the shelf\u2014or wherever they are\u2014via video, so you can see what they\u2019re seeing and hear what they\u2019re thinking and feeling as they make their shopping decisions.<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n<p><span data-contrast=\"auto\">Interested in learning more about this capability? Reach out and <\/span><a href=\"https:\/\/www.qualsights.com\/request-a-demo\"><span data-contrast=\"none\">schedule a personalized demo<\/span><\/a><span data-contrast=\"auto\"> with our team!<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can make the best products in the world and still have dismal sales numbers if you make one critical&#8230;<\/p>\n","protected":false},"author":1,"featured_media":1031,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[4],"tags":[37],"class_list":["post-1030","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-mobile-qual"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/posts\/1030","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/comments?post=1030"}],"version-history":[{"count":3,"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/posts\/1030\/revisions"}],"predecessor-version":[{"id":1556,"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/posts\/1030\/revisions\/1556"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/media\/1031"}],"wp:attachment":[{"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/media?parent=1030"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/categories?post=1030"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qualsights.com\/post\/wp-json\/wp\/v2\/tags?post=1030"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}